Where are you located?

The Mama Bijoux Atelier is located in Costa Mesa, CA. Our address is 
234 E 17th St, Suite 203
Costa Mesa, CA 92627

What are your hours?

We are typically open Wednesday-Friday 10am-5pm as well as every other Saturday 10am-2pm, but feel free to reach out via email to confirm or set up an appointment here.

Do you offer piercings?

We offer piercings only during scheduled piercing events, which are typically every few months. We recommend following us on Instagram @mamabijoux or subscribing to our newsletter to receive our emails and stay up to date on our next event!

Do you offer permanent jewelry?

Yes! We offer permanent bracelets and anklets in our Costa Mesa Atelier. We use solid 14k gold chains. We ask that you please make an appointment for all permanent jewelry purchases. If you’d like to learn more about permanent jewelry, please visit our Permanent Jewelry FAQ.

What kind of gold is your jewelry made of?

All of our pieces are made with solid 14k or 18k gold.

How long will my order take?

For pieces in stock, orders will usually be ready for local pickup within hours on set business days (Weds-Fri & every other Saturday) and you will receive an email notification when it is ready. Shipping can take up to 3-5 business days. You will receive an email notification once the item  ships.
For pieces not in stock or any custom work, please allow 4-6 weeks for your order to arrive.

How do I clean my jewelry?

Your fine jewelry should be removed and cleaned regularly - please see How to Care for Your Jewelry for more information. Mama Bijoux Premium Cleaning Kits are available for purchase here. We also offer free Ultrasonic cleanings in our Costa Mesa Atelier - feel free to walk in any time during business hours!

What is your Return Policy?

Our number one goal is that you love your Mama Bijoux jewelry. All sale items are final sale, but we will gladly accept returns on other items within 14 days of purchase, for store credit only. Please email us at info@shopmamabijoux.com to start the return process.

What is your Repair Policy?

Mama Bijoux offers free repairs within 14 days of purchase. However, our warranty does not cover general wear and tear, loose or lost stones, accidental damage or lost jewelry. We are a small business and believe in excellent customer service and will evaluate, resize, repair, refurbish, and replace lost stones for the lifetime of your jewelry at a discounted rate. If your permanent jewelry comes off or is removed for any reason, please bring the chain in for reattachment. We charge a $20 reattachment fee. 

Do you do custom work?

We love custom orders and are happy to work with any project or budget! We specialize in jewelry redesign and can remove/replace existing stones or completely transform your jewelry into something new and current that you will wear every day. Read more about our custom jewelry process here. Please fill out an interest form here and/or make an appointment to come in to our Costa Mesa Atelier to start your custom project.

How do I order a birthstone bracelet?

Please reach out to us via email info@shopmamabijoux.com or our contact page to begin a custom birthstone order. Please provide the month for each birthstone so we can provide you with the most accurate quote!

Do you ship internationally?

Unfortunately we do not offer international shipping at this time.